Counseling is a warm, empathetic, non judgmental and active listening provided by a trained person(counsellor) with an aim to enable the other person(counselee) to address his/her concerns and difficulties. The counselor helps the counselee to introspect and understand self, his/her needs, interests, aptitude, aspirations and goals on one hand; his/her situation and role in the family, community and society on the other hand; and then arrive at an appropriate decision, choice and action. Thus counseling helps in making best choices, decisions and plans.
The relationship between the counselor and the counselee is based on a good rapport and trust. A good rapport and trust is important because it helps to attain the end goal i.e., helps the counselee to find solutions to his/her concerns. A safe and conducive environment will be provided where counselee is able to share his/her feelings and concerns without any inhibitions. The concerns faced by the counselee may be related to education, personal, social and vocational. The counselor, from their professional knowledge, experience and training offer techniques and tools. Which will help the client cope better and work towards goal. It also enables the clients to learn new ways of thinking and behaving.
Counseling is both an art and science for us. It is an art for us as we do from HE(ART) skill-fully to help the client/clients to arrive at an appropriate and effective solutions/decision by their own analysis of the situation and facts. It is a science as certain steps and techniques are followed in a systematic manner. The roles and responsibilities of both the counselor and client are clearly defined. Our counseling process is structured.
We provide a safe space with empathy, warmth and comfort. We ensure confidentiality and work towards creating a trusting environment. The client is accepted without any judgment or criticism and respected for what he/she is.
We provide a one-on-one counseling focusing on self-awareness, self-direction and self-dependence which ultimately leads the individual to face the challenges. Some of the concerns of the client may require specialist intervention. Depending on the need, he/she may be referred to a psychiatrist, lawyer, doctor, mediators or other such professionals. We will refer the clients to them and offer counseling support in the process.